American apologizes for my baggage delay
August 2 2003
Well, I've had some communication with American
Airlines around the delay in my baggage arriving in Paris. I sent
them a mail, mainly to find out how to reimburse the taxi fare for the
extra trip from CDG to the IBM office.
The reply mail, actually, didn't address that issue at all. I'd love
to tell you all about it, but interestingly, the e-mail included a notice
that it was proprietary, confidential, and property of American Airlines.
I didn't know you could claim all those rights to an e-mail, but
they are at least going to try it, and for me, it's not worth trying to
figure out what's legal and what isn't.
On a related topic, though, I find myself 15,000 miles closer to lifetime
Platinum status on AA, which is attained after earning 2 million miles.
I'm now at 1,536,810 miles. For those not familiar with the
AAdvantage program, don't be alarmed -- my butt hasn't been on that
many flights. American's frequent flyer program counts all
earned mileage, including bonus miles, hotel stays, credit cards, etc.
My actual miles flown on AA is probably somewhere closer to 500,000.




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