An article from about a week ago, authored by Irene Greif of IBM Research.  The article examines trends and technologies in future collaboration applications:

Increased online communication can translate into problems for both knowledge workers (such as increased demands on employees' attention) and IT departments (such as unmanaged information storage). To help alleviate these side effects for all involved, organizations should focus on the convergence of the individual, corporate and team perspectives as a guideline for strategic IT investment. The new workplace should integrate services from e-mail, portal and team technologies with advanced attention- and activity-based management tools.
Link: Computerworld: The socialization of collaboration >

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