Ed Brill

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1. 1  Carl Tyler http://www.epilio.com | 10/11/2010 2:05:26 PM

   OK I just watched that, did you? I must have missed the LotusLive discussion in there. The interviewer asked about LotusLive and the IBM Telecoms guy talked about an IBM solution in Africa. He didn't mention LotusLive, although he did say cloud towards the end of the interview.

1. 2  Ed Brill http://www.edbrill.com | 10/11/2010 2:19:32 PM
   
   

   Does it matter whether the announcer or the IBMer says the words "LotusLive"? He's talking about collaboration, mobility, etc. and several other pieces of IBM technology. I'm happy to have the reporter say the actual brand name.

1. 3  Bruce http://www.elguji.com | 10/11/2010 2:28:27 PM

   @Carl + 1

1. 4  Carl Tyler http://www.epilio.com | 10/11/2010 2:35:31 PM

   @Ed Well you did introduce it as "A nice discussion about LotusLive on CNBC earlier today"

   If it had said "A nice discussion with an IBMer about IT saving companies money" I probably wouldn't have clicked it, but it didn't, it said a nice discussion about LotusLive. So apart from it not being a discussion about LotusLive, you were correct in it being on CNBC earlier.

   Great that the reporter mentioned that the brand name, shame the IBMer didn't continue the discussion.

1. 5  Andrew Pollack http://www.thenorth.com/apblog | 10/11/2010 2:38:03 PM

   Carl kind of pegged this.

   CNBC: Here's a softball for you where I ask you a leading questing about your companies new offering.

   IBM: Um, yeah, I don't like softball and I don't know or care about things that start with Lotus, so let me talk about some stuff IBM is doing that nobody can buy.

1. 6  Stuart McIntyre http://blog.collaborationmatters.com | 10/11/2010 2:42:14 PM

   Great to get an IBMer on CNBC. Beyond that, what a wasted opportunity. SmarterFluff.

1. 7  Christer Eklundh  | 10/11/2010 4:25:10 PM

   @ 1 +1

   @ 3 +1

   @ 4 +1

   @ 5 +1

   @ 6 +1

1. 8  Mike Robinson http://www.invcs.com | 10/11/2010 6:07:40 PM

   Well, had I not watched the AWFUL today show interview with Steve Ballmer and Greg Sullivan this morning on the today where Ballmer totally botched the discussion on the launch of Windows Mobile 7, this might actually have seemed worse.

   Actually I am impressed the interviewer new anything about LotusLive, didn't seem like Paul knew enough to at least echo it back.

1. 9  Mike Robinson http://www.invcs.com | 10/11/2010 6:11:31 PM

   Although I was kind of hoping Paul would have corrected her on why Amazon and LotusLive are not in the same category....

1. 10  Nathan T. Freeman http://ntf.gbs.com | 10/11/2010 6:37:40 PM

   Why would anyone expect IBM's CTO for telecommunications research to know anything at all about LotusLive? Might as well expect Merck's Chief Medical Officer for cancer research to know about their new iPhone app for drug information.

   I can't imagine two roles in a company that are further removed from each other. :-/

1. 11  Mike Robinson http://www.invcs.com | 10/11/2010 7:32:58 PM

   Nathan, not quite the same. If someone asked him about Traveler,Quickr, or even Sametime yeah, but you're saying the CTO wouldn't know about the major offering (product/service/or otherwise) from one of your software brands? I can't give a pass on that. Not that I am giving a pass or anything it's no biggie to me.

1. 12  John Turnbow http://www.recondite2.com | 10/11/2010 7:44:53 PM

   carl ++1

1. 13  Erik Brooks  | 10/11/2010 8:51:20 PM

   @10 - I was thinking the same thing. I'm kind of shocked that he's the guy they picked to discuss everything with CNBC, but oh well.

   @11 - At least if they asked about Sametime/Traveler/Quickr he'd at least be able to say "Oh yeah, I use that." Though I do have to agree that LL should at least have been on the extreme edge of his radar.

1. 14  David (The Notes Guy in Seattle) http://www.bleedyellow.com/blogs/TheNotesGuyInSeattle/?lang=en | 10/11/2010 11:07:23 PM

   More important than this CNBC interview with Paul Bloom was the meeting between Sam Palmisano and the president of the United States. Did Mr. Palmisano mention to President Obama how Lotus solutions could save the country money?

   Mr. Bloom mentioned "The Spoken Web" which sounds like nothing more than a new incarnation of ViaVoice. You may remember ViaVoice. It was used in NotesBuddy back in 2000, which was a hugely successful project of DeveloperWorks that was then tossed out like the EV1 (see "Who Killed the Electric Car?").

   Mr. Bloom also spoke about computer software that will monitor all your bodily functions. His interviewer got a chuckle out of that almost as much as I did, though for different reasons. Spacelabs Healthcare ( { Link } ) has been creating telemetry equipment to remotely monitor patients for 50 years.

1. 15  John Detterline  | 12/9/2010 7:49:59 AM

   Ed,

   Not sure where else to put this post. I have a client that I think is a perfect fit for LotusLive. Got them signed up over a week ago and they still haven't gotten their info yet. I think LotusLive is a great service for some, but so far my first experience has been less than superb. I know it takes time to get things set up and people assigned etc, but the customer needs feedback on the process. Would it be that hard to send an email out acknowledging that they've come on board along with some kind of schedule? My client is in a hurry to get this set up and we had to escalate to Brian Donovan in the hope of getting more info on where we stand.

   No matter good a product is, it won't survive without great customer service. A customer with 20 seats needs to get the same kind of attention that a customer with 200 seats gets. My customer is one who had a bad experience with Notes many years ago and wasn't too keen on giving it another shot. After a brief demo he decided to try it out, now we can't even get out of the gate. Not the best way to change product perception.

   I felt the need to get this out there so maybe you could pass this along.

   Thanks!

   John