June 12 2009
Burton Group's Craig Roth is thinking about e-mail overload:
The most popular "overload" topic in offices today is e-mail. But after all these years of incremental improvement to IBM Lotus Notes and Microsoft Exchange, surely there can't be any low-hanging fruit left to pick to help people manage inbox overload. Or is there? ...
Here I use it [his Enterprise Attention Management Conceptual Architecture] as an intuition pump to reveal a set of potential enhancements to e-mail software that would improve its attentional characteristics.
Click on the thumbnail below and scroll around to see the ideas that came out of my informal analysis of e-mail.
Craig pinged me and asked, how many of these does Lotus Notes do? I found a number of his ideas that are addressed, or can be through customization, within Notes/Domino. But I thought a more interesting exercise, and a good way to keep the blog busy for a couple of days while I'm on vacation, is to ask you which of these attention management issues you've addressed in your e-mail environment. Surely, someone will pay attention to this blog entry?
Link: Craig Roth: E-mail Overload: No Cure, but Enterprise Attention Management Can Shed Some Light >