Ed Brill

Steve Castledine: Please Help Me Its Lotus Notes

Steve and I (with a shadow role by Mr. Lepofsky) played a fun game today with Tweetscan -- reading various gripes from Lotus Notes users posted to Twitter.  

There were a lot of them!  Just looking at the last few days, there are some people who are very unhappy with their use of Notes.  





and so on.  Some of the complaints, though, made it clear that the origin of the issue was implementation, or currency, not product:



Actually, user, you can search your emails in Notes.  Have been able to since, hmm, version 2?  Certainly version 3.  Even without a full-text index.  Though obviously it would be faster with an index.

Steve picked this up for his blog:

it goes to show lack of training in any product can make a dent in its reputation. I figure a quick guide on standard email features should be put up on the web not just for version 8, but version 5, 6, 7 just because some people are still there, and when they can't figure things out they add to the negative chatter. We want positive chatter.

Actually, we have a lot of that available now: at ibm.com/developerworks/lotus/notes.  I'm not entirely sure that's an easy place for users to get to it, but it's a start.

Link: Steve Castledine: Please Help Me Its Lotus Notes >